26th January 2019, 3:27 PM
As many of you are aware, the forgot password script is not working for users with certain email addresses. These users simply will not receive a password recovery email.
If you're not receiving the email, here are a couple of troubleshooting steps:
- Make sure you typed your username and email address correctly
- Check your spam folder
If neither of these is the error, you can request an email change by posting a thread in Ask a Mod. Make sure to mention that you have tried the forgot password function in the client. While we may not be able to accommodate all cases, we will do our best to help you recover your account.
If you're not receiving the email, here are a couple of troubleshooting steps:
- Make sure you typed your username and email address correctly
- Check your spam folder
If neither of these is the error, you can request an email change by posting a thread in Ask a Mod. Make sure to mention that you have tried the forgot password function in the client. While we may not be able to accommodate all cases, we will do our best to help you recover your account.
